Terms of Service

1. Who We Are

Xtrakt (the Chrome extension and the services at xtrakt.app and api.xtrakt.app) is operated by PixEye Inc., a corporation registered in the Province of Ontario, Canada ("Xtrakt", "we", "us"). These Terms of Service form a binding agreement between you and PixEye Inc. governing your use of Xtrakt.

2. Acceptance

By installing, accessing, or using Xtrakt, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the service.

You must be at least 13 years old to use Xtrakt, and if you are under 18, you must have permission from a parent or legal guardian.

3. The Service

Xtrakt is a Chrome extension that uses large language models (LLMs) to analyze YouTube video transcripts and produce summaries, insights, and conversational Q&A against your saved library. The service requires authentication with a Google account.

Features, usage limits, and pricing may change. We will make reasonable efforts to notify you of material changes.

4. Accounts and Security

You are responsible for keeping your Google account credentials secure and for all activity under your Xtrakt account. One account per natural person. Sharing accounts, creating accounts for others without authorization, or impersonating another person is prohibited.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in abuse, or pose a security risk.

5. Free Tier, Pro Tier, and Billing

Xtrakt offers a free tier with monthly usage limits and a paid Pro tier at US$7 per month with higher limits. Usage limits reset at the start of each calendar month. Current limits are published at xtrakt.app and in the extension settings.

Pro subscriptions are billed monthly in advance through Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel. You can cancel at any time from the Stripe customer portal, accessible via the extension. Upon cancellation, Pro access continues until the end of your current billing period; after that you revert to the free tier.

We may change pricing or tier limits with at least 30 days' notice by email or in-extension notification. Continued use after the change date constitutes acceptance.

6. Refund Policy

If you are dissatisfied with Pro for any reason, you may request a full refund of the most recent monthly charge within 7 days of the charge by emailing [email protected]. Refunds beyond that window are handled case-by-case at our discretion. Refunds are only available on the most recent billing period, not on historical subscriptions.

7. Acceptable Use

You agree not to, and not to permit anyone else to:

• Use the service for any illegal, harmful, or fraudulent activity.
• Attempt to circumvent usage limits, rate limiting, authentication, or billing controls.
• Use automated tools, bots, or scrapers to access the service beyond the sanctioned Chrome extension and its UI.
• Reverse-engineer, decompile, or attempt to extract the source code or infrastructure of our backend services.
• Resell, sublicense, white-label, or redistribute the service.
• Submit content that infringes third-party rights, violates laws, or contains malware.
• Use the service to build a competing product or train machine-learning models on its outputs.
• Interfere with the integrity or performance of the service or its other users.

We may suspend or terminate accounts that violate these rules, without notice where harm is imminent.

8. Your Content and License

You retain ownership of the content you save to your personal knowledge base. By using the service, you grant us a limited, worldwide, non-exclusive, royalty-free license to process, store, and transform that content solely as required to provide the service to you (e.g., generating embeddings, running searches, producing summaries on your behalf). This license terminates when you delete the content or your account.

Xtrakt processes publicly available YouTube transcripts to generate its outputs. We do not claim ownership of third-party video content.

9. AI-Generated Output

Xtrakt uses third-party AI models (OpenAI, Anthropic, Google, and others) to generate summaries, insights, chat responses, and other outputs. These outputs are produced algorithmically and may be inaccurate, incomplete, biased, outdated, or misleading. You should not rely on AI-generated content for medical, legal, financial, safety-critical, or other high-stakes decisions without independent verification.

You acknowledge that:

• AI output may misrepresent the source video despite our best efforts.
• Different queries may produce different answers, and identical queries may produce different answers over time.
• Xtrakt does not guarantee that AI-generated content is free from errors, hallucinations, or offensive material.

You use AI-generated output at your own risk.

10. Third-Party Services

The service depends on third-party providers, including YouTube (for transcript access), Google (for authentication), OpenAI/Anthropic/Google (for AI processing), Stripe (for payments), Supabase (for authentication and storage), and others. Their availability, changes, or outages may affect Xtrakt. We are not responsible for failures or changes in third-party services.

11. Intellectual Property

The Xtrakt name, logo, software, UI, and underlying systems are owned by PixEye Inc. and protected by applicable copyright, trademark, and other laws. No rights are granted to you other than the limited right to use the service as described in these Terms.

12. Copyright and DMCA

If you believe content processed by Xtrakt infringes your copyright, send a notice to [email protected] with: (a) identification of the copyrighted work, (b) identification of the infringing material, (c) your contact information, (d) a good-faith statement that the use is not authorized, (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act on behalf of the owner, and (f) your physical or electronic signature. We will respond to valid notices as required by applicable law.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY OF INFORMATION.

We do not warrant that the service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any content or output will be accurate or reliable.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXEYE INC. AND ITS OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD$100.

Some jurisdictions do not allow exclusions of implied warranties or limitations of liability for consequential damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless PixEye Inc. and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the service, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any content you save, upload, or transmit through the service.

16. Termination

You may stop using Xtrakt at any time and delete your account from the extension settings. Upon deletion, your personal data is removed from our systems within 30 days except where retention is legally required.

We may suspend or terminate your access immediately if you breach these Terms, create risk or possible legal exposure for us, or use the service in a way that may cause harm. We may also discontinue the service (in whole or in part) at any time with reasonable notice.

Provisions that by their nature should survive termination will survive, including sections 8, 9, 11-15, and 17-19.

17. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. You and PixEye Inc. submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute not subject to the informal resolution process below.

Informal resolution: Before filing any claim, you agree to first contact us at [email protected] and attempt in good faith to resolve the dispute for at least 30 days.

18. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated by email or in-extension notice at least 14 days before taking effect. Non-material changes take effect when posted. Your continued use of the service after the effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the service.

19. Miscellaneous

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and PixEye Inc. regarding the service.
• Severability: If any provision is unenforceable, the remaining provisions stay in effect.
• No waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment: You may not assign your rights under these Terms. We may assign ours without restriction.
• Force majeure: We are not liable for delays or failures due to causes beyond our reasonable control.

20. Contact

PixEye Inc.
375 University Avenue 3293
Toronto, ON M5G 2J5, Canada
Email: [email protected]